These venue-specific conditions of entry are standardised across our three venues.

Please note that these conditions are partnered with conditions from the hirer, promoter or organising body of each event. Refer to the event listing on the Auckland Stadiums website for specific event guidance. The overriding rule will be the one that is strictest.

Other general conditions include:

• All Auckland Stadiums venues are smoke-free, including e-cigarettes and vaporisers.
• No animals are allowed on site except Assistance Dogs.
• All patrons enter the venue at their own risk. Auckland Stadiums accepts no liability for loss, theft, or damage to personal property.
• Unless specifically stated in the event guidance, there are no pass-outs. Once a patron leaves the venue, they will not be permitted to re-enter.

We do not tolerate antisocial behaviour at our venues. All patrons must behave respectfully to ensure everyone has a safe and enjoyable experience.

This includes:

• No abusive, threatening or discriminatory behaviour
• No throwing objects
• No accessing, or attempting to access restricted areas – including the pitch/field of play
• No defacing the venue
• No antisocial behaviour, including aggression, solicitation and indecency
• Observing and obeying the requests of stadiums staff, security and event organisers.

Patrons who engage in antisocial behaviour can be removed from the venue and may be trespassed and banned from all Auckland Stadiums venues.

Prosecution for the offence of trespass can lead to a fine up to $1,000, or up to 3 months in prison.

Auckland Stadiums management and our security providers reserve the right to refuse entry to any person.

Patrons and visitors must allow authorised staff to search their vehicles, clothes, bags, containers or other possessions for items in violation of these conditions of entry.

Any patron or visitor who refuses to participate in searches, appears intoxicated, under the influence of drugs, or exhibits disorderly behaviour may be denied entry, asked to leave the venue and/or trespassed.

CCTV cameras are in place throughout our venues and will be used to monitor and identify disruptive or antisocial behaviour.

This is a non-exhaustive list of prohibited items at Auckland Stadiums venues. Items may be added or removed from this list at any time. This guidance should be combined with the specific-event guidance:

• Commercially prepared foods such as takeaways and soft drinks
• Chilly bins
• Cans, aluminium or glass containers, or cutlery
• Alcohol or illicit drugs
• Air horns or loud hailers*
• Instruments including trumpets, horns and drums*
• Furniture, chairs or stools
• Prams or strollers** -
• Weapons or items that resemble weapons, or may be considered dangerous
• Dangerous goods including items considered as projectiles
• Video cameras and recording devices including drones, microphones, iPads, tablets or GoPros (cell phones are permitted)
• Photographic cameras with a removable lens, a lens larger than a regular watch face, or cameras deemed to be for professional use[LC1] 
• Non-authorised broadcasting devices
• Selfie sticks, tripods and other camera aides
• Non-medical or religious face coverings, including scarves, balaclavas, costume masks and helmets
• Large items that cannot be placed under the seat including bags and suitcases
• Paint, aerosol cylinders, stickers and permanent marking materials
• Skateboards, rollerblades, bicycles or scooters
• Pyrotechnics, including fireworks, flares, non-approved smoke bombs and laser lights
• Large poles for flags that could be considered dangerous or view obstructing
• Items that, in the opinion of management/security, could cause harm or nuisance to other patrons
• Rain or shade umbrellas are permitted inside the venue for sporting matches but must not be opened. Umbrellas are not permitted during concerts

If in doubt, please leave it at home. Stadium Management takes no responsibility for goods surrendered. Prohibited items may be removed, confiscated or destroyed without compensation or any obligation to return the item to a person.

*Certain items may be permitted under specific circumstances, in cooperation with hiring parties. The event organisers reserve the right to rescind permission for specially permitted items at their discretion.

**Parents requiring prams for accessibility reasons should contact info@aucklandstadiums.co.nz prior to the event.

The following items are generally permitted inside the venue, providing they are not prohibited by the event organiser:

• A small bag that can fit under your seat*
• A sealed clear plastic bottle of water up to 750ml (lid may be removed on entry)*
• Empty reusable drink bottles up to 750ml — liquid will be removed on entry**
• Small quantities of home-prepared food such as sandwiches, baking or fruit
• Some banners, flags and posters – refer to Flag and Banners section for more information
• Picnic blankets and mats
• Medically approved medication - with proof of certification

* Permitted size may differ. Please check the event page for sizing specific to your event.

** Sports events only. Failure to comply with requests to empty bottles will result in the item not being permitted.

Patrons should be appropriately dressed, maintaining a reasonable level of decency at all times.

• Footwear must be worn at all times for safety reasons.
• Gang patches or gang insignia are not permitted.
• High-visibility clothing may not be worn.
• Any items that conceal a patron's identity, such as masks and non-medical

Costumes are permitted, but must not conceal a patron’s identity and must be considered appropriate for the event.

For all-ages events, children under 14 must be accompanied by a parent or legal guardian at all times.

For most sporting events, children under the age of two do not require a ticket providing that they sit on a parent’s lap.

For most concerts, children require their own ticket. Check the event listing for exact details.

ID

Accepted ID types for proof of age, including for alcohol purchasing, are:

• Passport
• NZ Driver Licence
• Kiwi Access Card

Banners, signs or flags that are of a political, inappropriate, offensive and/or discriminatory nature are not permitted under any circumstances.

Unauthorised promotional flags or banners and/or ambush marketing are not permitted.

Banners, flags (without poles) and posters made from soft materials such as cloth, cardboard or paper are permitted. Signs should not be larger than A1 in size* and must not obstruct the view of other patrons.

Larger banners and flags with poles will only be allowed into the venue once they have been reviewed and approved by the stadium security team before arrival at the gate.

Please email info@aucklandstadiums.co.nz to seek approval before event-day.

Banners that exceed the maximum size or that have not been approved may be denied entry.

* Permitted items may differ. Please check the event page for sizing specific to each event.

Tickets, either digital or hard-copy, must be retained at all times. Patrons must only occupy the seats specified on their ticket.

Patrons must be able to provide valid proof of concession (i.e. proof of age identification or concession card) upon entry to the venue, or when requested.

Ticket issues on event days should be reported to the box office or event staff on site.

Valid tickets should be purchased from the ticketing partner for each event. E.g, Ticketmaster, Ticketek, Flicket etc. Tickets purchased from unverified sellers may be refused entry.

Auckland Stadiums is committed to delivering an exceptional and inclusive experience for all patrons with accessibility needs.

Accessibility ticketing conditions are determined by the event organiser and administered through the preferred ticketing provider. Please refer to the event conditions or ticket provider for more information.

For more information on accessibility at our venues, please click here.

Media accreditation must be issued by the event organiser, hirer, commissioning body (league), or venue. Without a valid media accreditation, you will not be permitted inside the venue.

Violation of these terms may result in removal from the venue.

Go Media Stadium, Western Springs Stadium and North Harbour Stadium are all predominantly uncovered venues. Unless specifically stated, all events will take place in rain, hail or shine.

In cases of extreme weather, cancellations are possible. Patrons will be notified about cancellations, postponements or events impacted by weather at the earliest reasonable opportunity.

Event cancellations will be coordinated through the promoter, hirer and ticketing provider. Information about refunds or rescheduling will be delivered through the ticketing provider.

For a copy of our privacy policy and terms, including how we store personal data, please click here.

Items recovered after an event will be held at the venue for 5 working days and then either disposed of, or handed to Auckland Central Police Station.

To enquire about lost property, please fill in the form here. The return of lost property is the responsibility of the property owner, including arranging for shipping or couriers.

Bar service is available at most events, where alcohol can be purchased. Valid photo ID must be produced for anyone appearing under 25 years of age when purchasing alcohol

Under the terms of our licence, alcohol:

• Cannot be removed from the venue
• Must be consumed or disposed of on site
• Must be purchased at the venue and cannot be brought on site

Bars will close before the scheduled end time of the event or at the discretion of the event organisers.

Alcoholic drinks may be depressurised or fully decanted at the point of sale.

Alcohol will not be served to patrons showing signs of intoxication.

Duty Managers reserved the right to refuse service to any patron showing signs of intoxication, aggression or being disruptive. Patrons engaging in such behaviour may be required to leave the premises or may be referred to crowd care or event security.

Approved Drugs

You may have and take personal prescription medication or over-the-counter medicine if required. Prescription medication must be personally issued to the person possessing it.

Illicit Drugs

Auckland Stadiums does not condone the use of illicit drugs. It is illegal to buy, sell or possess such drugs in our venues.

Amnesty bins are located outside our venues. You may surrender illicit drugs without repercussion before reaching an entry gate.

Drugs found in your possession will result in removal from the venue, and potential referral to New Zealand Police.

At some events, drug-checking services may be available. The service is free, confidential, and supported by New Zealand legislation.

While illicit drugs are prohibited, security and Police will not target personal-use drug possession within the immediate vicinity of drug-checking services.

Health & Safety Support

Patrons may approach staff for help at any time without fear of getting in trouble. Patrons are encouraged to use chill-out zones, crowd-care facilities and medical services onsite.

Please be honest with medical and Crowd Care teams about what has been consumed so they can best help you.

Useful information sites:

• https://www.highalert.org.nz/
• https://knowyourstuff.nz/pill-library/

Facial Recognition Trial

Facial recognition technology (FRT) is being trialled at Go Media Stadium, only.

FRT is used to proactively identify repeat offenders and those who have been trespassed from our venues. No personal data is captured or stored, unless an individual is on the “banned list”.

Images of visitors not on the banned list are deleted immediately. No information is shared with third parties unless required by law.

Patrons are notified about FRT through the following methods: 

• Through our conditions of entry and privacy policy, hosted on this website
• During online purchasing process for tickets 
• At the entry gates of Go Media Stadium, through printed posters

Banned list:

The “banned list” is made up of individuals that have been banned from any Auckland Stadiums venue, including those who have been trespassed.

The banned list may also include those banned by the hirer or event organiser, governing body, league organisers and/or tour security. The list may also include “persons of interest” identified by emergency services as a high security risk.

In the interest of privacy protection and accuracy:

• All facial recognition software matches are reviewed by a staff member to mitigate the risk of a false positive 
• The banned list is regularly reviewed and personal information is deleted on expiry of bans.