Only tickets purchased via the respective approved ticketing agent (Ticketmaster) are valid for entry to the show.

We cannot guarantee tickets purchased via onseller sites such as Viagogo, The Ticket Merchant, Ticketblaster, Queen of Tickets, E-Bay or Gumtree will gain entry into the event and we do not encourage anyone to purchase via these 3rd party agencies.

Bag / Coat Check 
Bag / Coat Check is provided and will be located outside Gate B, C and E.

Smoke-free policy
Mt Smart Stadium is a totally SMOKEFREE stadium, this includes vaporizers and e-cigarettes. Patrons who wish to smoke need to return to the gate they entered through and they will be allowed out to smoke.

Drugs and Alcohol Policy

Mt Smart Stadium complies with the Liquor Licensing Authority and prohibits the serving of alcohol to intoxicated or under-aged persons.
Intoxicated or under-aged persons who are apprehended with alcohol will be escorted from the premises.
Mt Smart Stadium maintains a strict ‘no drugs’ policy, illicit drugs are prohibited and will be confiscated at the gate.  Any persons apprehended with drugs in their possession will be escorted from the premises.
Incidents involving alcohol or drugs will be referred to the police where the situation requires it.

Lost, stolen or damaged property
Stadium management take no responsibility for any damage to, loss or theft of a patron’s personal property while on stadium property.

Behaviour
In extreme cases, a patron who exhibits unacceptable or disruptive behavior may be asked to leave the stadium. Failure to comply with a direction from Mt Smart Stadium staff, security staff or NZ Police to leave the event venue may render the ticket holder liable to arrest and prosecution for the offence of trespass under section 4 Trespass Act 1980 which is punishable on conviction by a fine not exceeding $1,000 or a term of imprisonment not exceeding 3 months.

Dress code

• Clothing must conform to reasonable standards of decency
• For safety reasons, footwear is to be worn at all times
• We do not permit gang patches to be displayed.

Security

• If you refuse to present any of the requested items for searching, you may be denied entry.
• There will be security wanding operating at the concert
• We reserve the right to search vehicles entering the stadium.
• Entry may be refused if a patron is intoxicated or under the influence of illicit substances.
• Stadium management and its representatives reserve the right to request patrons to present any clothing, bags and other carried items for searching before you enter the stadium

Permitted Items (please check our website regularly for updates)

• Small personal cameras and camera phones are allowed. Professional cameras, or any camera with a lens larger than a standard watch face (or exceeding 4cm in diameter).will not be permitted.
• One sealed plastic water bottle (up to 750mls). Please note that depending on the security requirements of the event, the lid may be removed and discarded on entry
• Disability assistance dogs
• Small quantities of home prepared food such as sandwiches, fruit and baking

Prohibited Items

• Bags larger than 350mm x 300mm x 400mm
• Banners, placards and flags
• Video cameras and recording device (this does not include mobile phones)
• Photographic devices with a lens larger than a standard watch face (not exceeding 4cm in diameter).
• Prams & strollers
• Selfie sticks
• Go Pros
• iPads or Tablets
• Cans or glass of any kind
• Strictly NO alcohol or illicit drugs
• Branded or commercial food and drinks, including takeaways
• Metal utensils, cutlery, etc
• Chilly bins / Coolers
• Dangerous goods
• Fireworks, flares, lasers or flash lights
• Knives, Tasers, Mace, Chains, Spurs or Studded Jewellery
• Offensive weapons including, but not limited to, any object that may be used as a projectile such as glow sticks, balls, containers, etc
• Air horns or loud hailers
• Umbrellas or other sun/rain shelters
• Furniture chairs or stools
• Skateboards, rollerblades, bicycles or scooters
• Animals (excluding service dogs such as guide dogs and police or emergency service dogs)
• Any other items deemed by stadium management or the promoter to be illegal, dangerous or a nuisance to yourself or others

Please note that prohibited items will be confiscated and will not be returned. If in doubt, leave it at home. Stadium management and the promoter take no responsibility for confiscated items.

Travel on all train and bus services and the CBD event buses to the concert at Mt Smart Stadium is included with your concert ticket.

Traffic and public transport will be busier than normal, please plan your journey in advance and allow extra time. Your concert ticket includes your trip to and from the event on trains, buses and special event buses. Make sure you save your ticket for the ride home!

For information on these services, click below.

More info

A variety of food and beverage outlets with bar service will be located throughout the venue.

If you are under 25 please bring identification if you wish to purchase alcohol. Accepted forms of ID are - Passport, NZ Drivers Licence or HANZ 18+ card. If we are unsure of your age and you cannot present ID, you will not be able to purchase alcohol.

Eftpos is available at most food and beverage outlets

You are welcome to bring in small quantities of non commercially prepared food such as sandwiches, fruit or baking. You may also bring a sealed plastic bottle of water (up to 750ml) however please note that the lid will be removed and discarded on entry. Alternatively, you can bring an empty plastic bottle without the life (up to 750ml) to use at free water stations.

Mobility tickets - Please use Gate B
There is a mobility platform located on the field for mobility patrons to use. If you would like to book a space on the platform please call ticketmaster on 09 970 9711. Mobility patrons with GA Field tickets can also access the field. Please enter the venue through Gate B and speak to a member of our mobility assistance teams - they are in blue hi-vis vests.

Where is my seat?
Your bay, row and seat number can be found on your ticket. Please only enter via the gate specified on your ticket.
Row A starts closest to the field.

Ticket Collection
Tickets can be collected from Gate B on the event day from 9.00am.

Gate Sales
Unless sold out prior, gate sales will be available from the Box Office at Gate B from 9.00am on event day.

Tickets purchased from Viagogo/Trade Me or Other On-seller
Ticketmaster is the official ticketing agent for this show. We cannot guarantee the authenticity or validity of tickets purchased from third-party sellers such as Viagogo or individuals selling on Trade Me.

Children/Babies
All patrons (including children and babies) must hold their own ticket.

For all other ticketing requests or changes please contact Ticketmaster directily on 0800 111 999.

Parking
There are no general parking facilities onsite for concerts. We strongly encourage patrons to use the free travel on special event bus and train services to get to and from the concert.

If public transport is not an option, parking is usually available for a fee at businesses surrounding the stadium. Please be aware that if you park on a street or in a business that is subject to a later road closure or parking restrictions you may be towed or delayed from exiting. Signage will be erected on the applicable streets and information on these restrictions will be available on our website closer to the event.

Mobility Parking
Onsite mobility parking is strictly available for patrons who hold a current mobility parking permit.  To register for mobility parking please send your valid mobility permit number to bookings@aucklandstadiums.co.nz. You will need to present your mobility permit to traffic control staff for access - no exceptions.

Drop Off Point
Recommended drop off/pick up point is Church Street (west of Maurice Rd).

Coach Parking
Please email bookings@aucklandstadiums.co.nz if you require coach parking. This parking is not available for motorhomes or campervans.

Campervan / Motorhome Parking
Campervan/motorhome parking is not available onsite. You can locate nearby camping sites at https://campable.com/

Road Closures
*All road closures will be in place on the event day, Friday 7 February.

5am - 1am (the following morning)

• Beasley Ave

6pm - 1am (the following morning)

• Maurice Road
• Rockridge Ave
• O'rorke Road
• Olive Road
• Fairfax Ave
• Station Road (Rockfield Rd to Walls Rd)

Parking Restrictions
*All parking restrictions will be in place on the event day, Friday 7 February.

5am - 1am (the following morning)

• Beasley Ave

4pm - 1am (the following morning)

• Rockridge Ave
• Autumn Place
• Station Road
• O'Rorke Road
• Maurice Road

Please note: all usual parking restrictions (broken yellow lines) will remain in place on this date.