ELTON JOHN’S FAREWELL YELLOW BRICK ROAD TOUR AUCKLAND’S MT SMART STADIUM CONCERTS TO BE POSTPONED TO JANUARY 2023 DUE TO COVID CRISIS

SHOWS MOVE TO FRIDAY 27 & SATURDAY 28 JANUARY 2023

After much consideration, and in response to the global COVID-19 pandemic, it has been decided that Elton John’s two January 2021 Mt Smart Stadium, Auckland performances will be rescheduled to Friday 27th and Saturday 28th January 2023.

In a global statement, Elton John today also announced newly rescheduled North American Farewell Yellow Brick Road dates, to begin in New Orleans on 19th January 2022, with stops in Houston, Chicago, Toronto, New York, Miami and more. These will follow recently rescheduled European dates, beginning in Berlin on 1st September 2021. This means that  the New Zealand dates will be postponed until 2023.

Elton’s performances will be rescheduled as follows:

  • The Friday 15th January 2021 (previously Wednesday 19th February 2020) concert will now be held on Friday 27th January 2023; and
  • The Saturday 16th January 2021 (previously Thursday 20th February 2020) concert will now be held on Saturday 28th January 2023.

Purchase Tickets

All customers will receive new tickets for the rescheduled concerts, in the same seating location, and further information relating to this will be sent directly from Ticketmaster. Please disregard your original tickets as they will no longer be valid.

If you are unable to attend the rescheduled shows on Friday 27th and Saturday 28th January 2023, please contact Ticketmaster to request a refund.

The rescheduled shows will no doubt deliver the same enthusiastic response from New Zealand fans, when Elton returns in 2023.

Event Information

Only tickets purchased via the respective approved ticketing agent (Ticketmaster) are valid for entry to the show.

We cannot guarantee tickets purchased via onseller sites such as Viagogo, The Ticket Merchant, Ticketblaster, Queen of Tickets, E-Bay or Gumtree will gain entry into the event and we do not encourage anyone to purchase via these 3rd party agencies.

All customers will receive new tickets for the rescheduled concerts, in the same seating location, and further information relating to this will be sent directly from Ticketmaster. Please disregard your original tickets as they will no longer be valid.

If you are unable to attend the rescheduled shows on Friday 27th and Saturday 28th January 2023, please contact Ticketmaster to submit a refund request. Please ensure that you have followed the refund instructions so there is no delay in getting to your request.

Please be advised, only the credit card holder who purchased the ticket(s) can seek a refund via the method outlined above. If you received your ticket(s) any other way, including via "Ticket Forward", you will need to contact the original ticket buyer for your refund.

Please understand that given the extraordinary circumstances, the Ticketmaster Fan Support teams are incredibly busy at the moment. You can find lots of information and answers to your questions on the help page.

Submit a refund request

Smoke-free policy
Mt Smart Stadium is a totally SMOKEFREE Zone. Patrons must leave the Stadium grounds to smoke. This includes vaporizers and e-cigarettes.

Drugs and Alcohol Policy

  • Mt Smart Stadium complies with the Liquor Licensing Authority and prohibits the serving of alcohol to intoxicated or under-aged persons.
  • There will be zero tolerance for intoxication.
  • Those who arrive at the gates intoxicated will be refused entry into the event, and patrons who become intoxicated will be escorted from the venue.
  • Intoxicated or under-aged persons who are apprehended with alcohol will be escorted from the premises.
  • Persons supplying alcohol to underage patrons will be evicted from the premises.
  • Mt Smart Stadium maintains a strict 'no drugs' policy.
  • Illicit drugs and alcohol are prohibited and will be confiscated at the gate. Patrons who are caught in possession of any prohibited substance will be denied entry into the venue.
  • Any persons apprehended with illict drugs in their possession inside the stadium will be escorted from the premises.
  • Incidents involving alcohol or drugs will be referred to the NZ Police where the situation requires it.

Lost, stolen or damaged property
Stadium management take no responsibility for any damage to, loss or theft of a patron’s personal property while on stadium property.

Behaviour
In extreme cases, a patron who exhibits unacceptable or disruptive behaviour will be asked to leave the stadium. Dangerous activities such as aggressive moshing, stage diving, crowd surfing and climbing are not permitted and may result in the removal of patrons from the event. Failure to comply with a direction from Mt Smart Stadium staff, security staff or the NZ Police to leave the event venue after having being warned to leave may render the ticket holder liable to arrest and prosecution for the offence of trespass under section 4 of the Trespass Act 1980 which is punishable on conviction by a fine not exceeding $1,000 or a term of imprisonment not exceeding 3 months.

Dress code

  • For safety reasons, footwear is to be worn at all times.
  • We do not permit gang patches to be displayed.

Security

Stadium management and its representatives reserve the right to request patrons to present any clothing, bags and other carried items for searching, including being subject to a pat down and/or a scanner search before entering the stadium.
If you refuse to present any of the requested items for searching, you will be denied entry. Entry will be refused if a patron is intoxicated or under the influence of illicit substances.

A variety of food and beverage outlets with bar service will be located throughout the venue.

If you are under 25 please bring identification if you wish to purchase alcohol. Accepted forms of ID are - Passport, NZ Drivers Licence or HANZ 18+ card. If we are unsure of your age and you cannot present ID, you will not be able to purchase alcohol.

Eftpos is available at most food and beverage outlets

You are welcome to bring in small quantities of non commercially prepared food such as sandwiches, fruit or baking. You may also bring a sealed plastic bottle of water (up to 750ml) however please note that the lid will be removed and discarded on entry. Alternatively, you can bring an empty plastic bottle without the life (up to 750ml) to use at free water stations.

The following items can be brought into the stadium:

  • Small personal cameras and camera phones are allowed. Professional cameras, or any camera with a lens larger than a standard watch face or with a removable lens will not be permitted.
  • Empty plastic bottle without lid (up to 750ml) to be used at the free water stations.
  • Sealed bottle of water (up to 750ml) - please note lid will be discarded on entry to the stadium.
  • Disability assistance dogs.
  • Signs no larger than (A3) 400mm x 300mm (16”x12”) with sticks and poles detached before entering the stadium.
  • Small quantities of home prepared food.Items (please check our website regularly for updates)

The following items cannot be brought into the stadium:

  • Bags larger than (A3) 400mm x 300mm (16”x12”)
  • Video cameras and recording device (this does not include mobile phones)
  • Photographic devices with a lens larger than a standard watch face (not exceeding 4cm in diameter) and/or a removable lens.
  • Prams and strollers
  • Selfie sticks, Go Pros, Drones
  • Banners with poles
  • iPads or Tablets
  • Cans or glass of any kind
  • Strictly NO alcohol or illicit drugs
  • Branded or commercial food and drinks, including takeaways
  • Metal utensils and containers, cutlery, etc.
  • Chilly bins / Coolers
  • Dangerous goods
  • Fireworks, flares, lasers or flash lights
  • Knives, Tasers, Mace, Chains, Spurs or Studded Jewellery
  • Offensive weapons including, but not limited to, any object that may be used as a projectile such as glow sticks, balls, containers, etc.
  • Air horns and loud hailers
  • Umbrellas or other sun/rain shelters
  • Furniture chairs or stools
  • Skateboards, rollerblades, bicycles or scooters
  • Animals (excluding service dogs such as guide dogs and police or emergency service dogs)
  • Any other items deemed by stadium management or the promoter to be illegal, dangerous or a nuisance to yourself or others

Please note that prohibited items will be confiscated and will not be returned. If in doubt, leave it at home. Stadium management and the promoter take no responsibility for confiscated items.

To avoid the frustration of cellular networks overloading, if your ticket was delivered electronically don’t forget to print or screenshot it to your chosen mobile device before you leave home. When you get to your allocated gate simply expand the barcodes and turn the brightness up on your device.

Mobility tickets - Please use Gate B
There is a mobility platform located on the field for mobility patrons to use. If you would like to book a space on the platform please call ticketmaster on 09 970 9711. Mobility patrons with GA Field tickets can also access the field. Please enter the venue through Gate B and speak to a member of our mobility assistance teams - they are in blue hi-vis vests.

Where is my seat?
Your bay, row and seat number can be found on your ticket. Please only enter via the gate specified on your ticket.
Row A starts closest to the field.

Ticket Collection
Tickets can be collected from Gate B on the event day from 9.00am.

Gate Sales
Unless sold out prior, gate sales will be available from the Box Office at Gate B from 9.00am on event day.

Tickets purchased from Viagogo/Trade Me or Other On-seller
Ticketmaster is the official ticketing agent for this show. We cannot guarantee the authenticity or validity of tickets purchased from third-party sellers such as Viagogo or individuals selling on Trade Me.

Age Restrictions and Guidelines

  • Adults must accompany children 12 years and under.
  • Adults are strongly recommended to accompany children between 13 and 15 years.
  •  Promoter does not recommend attendance at the Events by children aged 5 years and under.

“Babes in Arms” under 2 years of age will be permitted if securely strapped to the parent or carer by way of a baby carrier, papoose or sling or sit on the parent’s or carer’s lap and do not occupy a separate seat. Babies do not require a ticket (one baby per adult). Babies will be admitted to the Venue at the parent’s or carer’s own risk:

  • Seek assistance from Venue staff should you feel you need it at any point.
  • Promoter strongly recommends hearing protection for the baby.
  • Promoter asks you to remain mindful of the comfort and enjoyment of other patrons.

Please also note that no prams, pushers, strollers, baby capsules, car seats or bassinets etc will be permitted into the Venue and there is no facility to store them securely at the entrance.

Please make a point to read the Event information regarding Bags as there are restrictions on bags, bag sizes and items that can be brought into the Venue.

Parking
There are no general parking facilities onsite for concerts. We strongly encourage patrons to use the free travel on special event bus and train services to get to and from the concert.

If public transport is not an option, parking is usually available for a fee at businesses surrounding the stadium. Please be aware that if you park on a street or in a business that is subject to a later road closure or parking restrictions you may be towed or delayed from exiting. Signage will be erected on the applicable streets and information on these restrictions will be available on our website closer to the event.

Mobility Parking
Onsite mobility parking is strictly available for patrons who hold a current mobility parking permit. Mobility parking for both remaining shows on Jan 27th and 28th 2023 are fully booked. Patrons who have confirmed prebooked mobility parking wil need to present their mobility permit to traffic control staff for access - no exceptions.

Drop Off Point
Recommended drop off/pick up point is Church Street (west of Maurice Rd).

Coach Parking
Please email bookings@aucklandstadiums.co.nz if you require coach parking. This parking is not available for motorhomes or campervans.

Campervan / Motorhome Parking
Campervan/motorhome parking is not available onsite. You can locate nearby camping sites at https://campable.com/.